clinical care

We will be recognized as a trusted leader in providing patient-centered, highly reliable care where our team members, faculty and trainees are relentlessly focused on driving toward zero preventable harm and achieving optimal outcomes every single day.


  • Deliver safe, highly reliable and value-based care in a secure healing environment steered by the principles of a High Reliability Organization (HRO).
  • Ensure an exceptional patient and family experience by partnering with patients to provide dynamic, cooperative and equitable care.
  • Improve physical and virtual care delivery by optimizing access points and patient flow, redesigning bed-type allocation and enhancing outpatient care efficiency.
  • Become a destination health care employer for top talent by fostering a culture of excellence and by focusing on job enrichment, advancement and wellness.
  • Strengthen the clinical enterprise by aligning the hospital and physician organization to be a model for the nation as a top quartile quality performer.
  • Develop long-term financial and performance improvement plans to deepen investment in clinical programs, the workforce, the community and strategic capital needs.
  • Bolster collaborative, donor-centric fundraising and development initiatives.

Measure of Success

Attain top quartile ranking in the nation in quality among peer institutions.