Telehealth for You
Meeting You Where You Are
Primary, specialty or urgent care virtual visits
The information contained in the patient's medical record is owned by the patient. The medical record is the property of the hospital where the care was rendered, and that hospital is the custodian of the record. The patient does not automatically receive a copy of their medical record upon discharge from the hospital.
Medical records must be completed by all physicians involved in the patient's care prior to being copied and released to the patient or designee. This process could take up to 30 days. Upon completion of the process, the patient may receive a copy of their medical record and a fee may apply.
Patient-related information may be released to a physician or medical facility for the patient's continuity of care when requested. We encourage patients to request medical record information at least three to five days prior to any follow-up care.
All requests for the release of medical records to other parties must include an authorization form signed by the patient and/or legal representative and identify the hospital whose records are being requested. We will not accept a request for all medical records that are made out to "UMMS."
Request Your Medical Records Free of Charge via MyChart (formerly MyPortfolio)
You can now request your medical records for your personal use from any UMMS hospital using the MyChart patient portal. After entering a few key pieces of information, your records can be released to you through MyChart at no charge. Simply log in to MyChart and follow the links under the Health Tab under Medical Records.
If it is your first time accessing MyChart and you have your activation code, you can sign up here. Don't have an activation code? You can call 844-281-8667 for assistance.
You can also access your medical records without going online. Follow the steps below.
Print the authorization form.
Please mail or fax your authorization release form. Note that all in-person requests are suspended during COVID.
You can email us your form at ummsrelease@umm.edu. Please include your name in the subject line.
University of Maryland Medical System
Attn: Health Information Management
110 S. Paca St., 9th Floor
Baltimore, MD 21201
410-328-5706
For urgent patient care, fax your request to 410-328-2358.
All other faxes can be sent to 410-328-0537.
For emergency patient care requests after normal business hours, please call 410-328-6350.
Patients will not be billed for copies of medical records.
Payment is required before medical record information is released. You will be charged:
Mail to:
University of Maryland Medical System
Attn: Health Information Management
110 S. Paca St., 9th Floor
Baltimore, MD 21201
You should receive your records within 5 -7 days of receipt of your payment. If you do not receive your records within 10 days, please call 410-328-5706 and select Option 3 to reach a Release of Information (ROI) technician.
Neither University of Maryland Medical Center nor University of Maryland Medical System are the custodian of records for any FPI clinical practice site. For information about obtaining medical records from an FPI practice, please visit FPI's Requesting Medical Records.
You may need to request records from both UMMC/S and the FPI practices if the patient was seen in multiple physician office, outpatient and hospital settings.
Meeting You Where You Are
Primary, specialty or urgent care virtual visits