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University of Maryland Baltimore Washington Medical Center is committed to providing patients with quality care.

AS A PATIENT, YOU HAVE A RIGHT TO: 

  • Receive considerate, respectful and compassionate care.
  • Be treated without discrimination regardless of your race, color, national origin, religion, ethnicity, culture, language, sex, age, gender, sexual orientation, gender identity or expression, physical or mental disability, ability to pay, or socioeconomic status.
  • Have respect shown for your personal values, beliefs, and wishes.
  • Receive information in a manner that is understandable by you and at no cost to you which may include:
    • Sign and foreign language interpreters;
    • Alternative formats, including large print, braille, audio recordings, and computer files; and
    • Vision, speech, hearing, and other temporary aids as needed, without charge.
  • Have a medical screening exam and be provided stabilizing treatment for emergency medical conditions and labor.
  • Participate in the development and implementation of your plan of care.
  • Receive information from your doctor or other health care practitioners about your diagnosis (es), prognosis, test results, possible outcomes of care, and unanticipated outcomes of care in terms that you can understand.
  • Give informed consent before any non emergency care is provided, including the benefits and risks of the care, alternatives to the care, and the benefits and risks of the alternatives of the care.
  • Refuse treatment to the extent permitted by law and to be informed of the possible consequences of the refusal.
  • Agree or refuse to take part in medical research studies, without the agreement or refusal affecting your care.  You may withdraw from a study at any time.
  • Allow or refuse to allow pictures and refuse to participate in recording or filming for purposes other than your care. 
  • Formulate advance medical directives or a MOLST (Medical Orders for Life Sustaining Treatment) and have them followed within the limits of the law and the organization’s capabilities. We can provide you with information that will help you complete an advance medical directive or a MOLST. You can change your advance directive.
  • Have your pain screened, assessed, and appropriately treated. You can be involved in decisions about managing your pain.
  • Know the names and professional titles of your prescribers and caregivers.
  • Be involved in your discharge plan. You can expect tobe told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • Be free from restraint or seclusion, of any form, imposed by staff as a means of coercion, discipline, convenience, or retaliation. Restraint or seclusion may only be used to ensure the immediate physical safety of you, staff, or others and must be discontinued at the earliest possible time.
  • A secure environment that preserves dignity and promotes a positive self-image. You have the right to be protected from real or perceived mistreatment including, abuse, neglect, or exploitation from anyone, including staff, students, volunteers, other patients, visitors, or family members.
  • Access protective services to help keep you free from mental, physical, sexual and verbal abuse, neglect and exploitation.
  • Choose a person to give you emotional support (spouse, domestic partner, family member or friend) during the course of your hospitalization. This person may or may not be your surrogate decision maker or legally authorized representative.
  • Receive visitors who have full and equal visitation privileges consistent with your preferences and protection of the health and safety of patients, staff and visitors. You have the right to withdraw or deny visitation privileges at any time during your hospital stay. University of Maryland Baltimore Washington Medical Center does not restrict or deny visitation privileges based on race, ethnicity, culture, language, religion, sex, age, gender, gender identity or expression, sexual orientation, religion, language, physical or mental disability or socioeconomic status.
  • Know about professional and financial ties between institutions and people caring for you.
  • Request that your family or representative of your choice and your own prescriber be notified of your admission to the hospital.
  • Access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of protective and advocacy resources when needed.
  • Pastoral and other spiritual services. Chaplains are available to help you directly or contact your clergy.
  • Be provided a copy of the Health Insurance Portability and Accountability Act Notice of Privacy Practices. You have a right to confidential clinical and personal records.
  • Expect privacy and confidentiality of care discussions and treatments.
  • See your medical record within the limits of the law.
  • An explanation of hospital rules.
  • An explanation if we restrict your visitors, mail, or telephone calls.
  • Receive information about hospital and physician charges and ask for an estimate of hospital charges before care is provided as long as your care is not impeded.
  • Respectful and responsive care directed to optimizing the terminally ill patient’s comfort and dignity, while providing appropriate treatment for secondary symptoms when applicable, and responding to the psychosocial and spiritual concerns of the patient and family.
  • You and your family members have a right to discuss ethical issues with a representative from the ethics committee .
  • You have a right to voice your concerns about the care you receive. If you have concerns, we urge you to:
    • Tell your physician, nurse or caregiver about your concern.
    • If you believe further action needs to be taken, talk to the manager.
    • Please see the front desk and request your patient advocate contact information.
  • File a complaint about your care and have the complaint reviewed without the complaint affecting your care. To file a complaint you can call the Maryland Office of Health Care Quality at 1-877-402-8218 or The Joint Commission at www.jointcommission.org, or fax 630-792-5636, or by mail: The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois, 60181.

PLEASE NOTE: If a patient is adjudged incompetent under applicable State laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf. If a State court has not adjudged incompetent, any legal representative or surrogate designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.

AS A PATIENT, YOU ARE RESPONSIBLE FOR:

  • providing the hospital with complete and accurate information when required, including the following:
  • your full name, address, home telephone number
  • date of birth
  • Social Security number
  • insurance carrier
  • employer
  • your health and medical history
    • present condition
    • past illnesses
    • previous hospital stays
    • medicines
    • vitamins
    • herbal products
    • any other matters that pertain to your health, including perceived safety risks
  • providing the hospital or your prescriber with a copy of your advance directive and MOLST, if you have them.
  • asking questions when you do not understand information or instructions.
  • telling your prescriber if you believe you can’t follow through with your treatment plan.
  • outcomes if you do not follow the care, treatment and services plan.
  • reporting changes in your condition or symptoms, including pain, to a member of the health care team.
  • acting in a considerate and cooperative manner and respecting the rights and property of others.
  • following the rules and regulations of the health care facility.
  • keeping your scheduled outpatient appointments or cancelling them in advance if at all possible.

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Updated: 10/2019