Patient and Family Advisory Council

The Patient and Family Advisory Council (PFAC) is a key element of UM Upper Chesapeake Health's patient- and family-centered care model, which strives for continuous improvement and innovation while reimagining how we provide care and services to our community.

The PFAC includes community-minded patients and their family members who work side by side with our leadership. Together, the goal is to design an exceptional patient and family experience by sharing their own experiences, observations and insights.

Contact UM UCH PFAC to learn more.

PFAC Mission and Goals

• Promote patient and family centered care.
• Hold UM UCH accountable to delivery of an exceptional experience.
• Prioritize goals and strategies related to policies and programs that support our patients and their families.
• Provide empathetic support to patients, families and the health care team.
• Serve as ambassadors and a link between the community and UM UCH.
• Engage in facility planning and patient-centered design.
• Promote, grow and diversify the council.

The PFAC Impact

Patient Family Advisors (PFAs) partner with UM UCH teams to improve patient safety, quality, empathy and efficiency. The following are examples of some of the many areas within which PFAs have impacted our policies and procedures. 

Join Us as a Patient Family Advisor

• Interested parties must attend an information session to learn more about the program.
• Upon receipt of an application, an interview will be scheduled.
• Participation requires on-boarding as an UM UCH Volunteer and its related requirements. 

Are you interested in engaging with the UM UCH Patient and Family Advisory Council?

Contact us to learn more about the PFAC, opportunities to join and provide feedback.