Patient and Family Advisory Council Meeting

At the University of Maryland Shore Regional Health, we know that to fulfill our mission to provide safe, effective, patient-centered, timely, efficient and equitable care, we must partner with our patients and families to give them a voice in our understanding of the patient experience and the design, development and implementation of how care is delivered.

That is why we are seeking volunteers from our community to apply for membership on the Patient and Family Advisory Council (PFAC).

What is the Patient and Family Advisory Council?

  • A partnership between patients and families with members of the health care team to provide guidance on how to improve the patient and family experience, quality of care and patient safety.
  • We are a group of patients, family members and hospital staff who advise the leaders of the hospital about issues which are important to the patients and families who use this hospital.

What PFAC can do for the Hospital?

  • Provide input on policies, programs and projects
  • Help develop or review informational materials for patients and their families
  • Recommend changes and define action plans

What PFAC can do for families?

Through their unique perspectives, members will:

  • Give input on issues that impact the quality and delivery of care, ensuring that the next patient or family member’s journey is the best it can possibly be
  • Speak up for patients and families by ensuring their views are taken into account when plans are developed
  • Serve as a link between the hospital and the community of patients and families

Who can join?

We welcome individuals who are:

  • Patients who have received UM Shore Regional Health’s care
  • Closely involved family member(s) of our patients

What is in it for you?

  • Gain a better understanding of the health care system
  • Use personal experiences to make a difference and give back to your community
  • Have a venue to express your opinions, thoughts and desires
  • Generate new ideas and participate in future planning


Advisors are asked to: 

  • Serve a 1 year term
  • Commit to one Friday morning meeting per month
  • Be able to listen to differing opinions and share their point of view
  • Be positive and supportive of the mission of the hospital
  • Be able to work productively and collaboratively within a group

I am interested, what is the next step?

We invite you to complete the application form. We will interview all interested parties to find the best match.

  1. Online, or
  2. Mail: Complete application form (PDF or Word) and send to:

University of Maryland Shore Regional Health
Attn: Kelly Strannahan, Patient Experience
219 S. Washington Street
Easton, MD 21601

If you need additional information, please contact:

Kelly Strannahan, Patient Experience Manager
410-822-1000, ext. 5382