Billing and Insurance
Contact: 410-821-4140 or 877-632-4909 (toll free), or CBOService@umm.edu
The hospital bill includes the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about your bills, please call the number printed on each statement.
The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. Keep in mind that your policy is a contract between you and your insurance company. That means you are responsible for paying any charges not paid by your insurance.
For patient accounts with a service/admit date after 12/2/2018 use MyPortfolio
For hospital patient accounts with a service/admit date before 12/2/2018, please call 410-821-4140.
University of Maryland Shore Regional Health will attempt to contact patients when services are scheduled to verify demographic and insurance information in advance. This "pre-registration" process will reduce wait times for registration and will avoid potential billing problems. Thank you for assisting our staff when they contact you. We will make every attempt to verify your benefits before your scheduled visit, but it is your responsibility to ensure that services performed will be covered by your insurance company and that all appropriate referrals and authorizations have been obtained by you or your physician. You should contact your insurance company prior to your visit to ensure your services will be covered and to determine your payment responsibility. If prior authorization is required, please ensure that your physician has done so.