Patient Rights and Responsibilities
As a patient, you have a right to:
- Receive considerate, respectful and compassionate care regardless of your race, religion, ethnicity, culture, language, sex, age, sexual orientation, gender identity or expression, physical or mental disability, or socioeconomic status.
- Participate in the development and implementation of your plan of care.
- Information about your diagnosis, condition, and treatment in terms that you can understand. You have the right to give written informed consent before any non-emergency procedure begins.
- Be informed about outcomes of care, treatment and services provided, including unanticipated outcomes.
- Refuse treatment to the extent permitted by law and to be informed of the possible consequences of the refusal.
- Agree or refuse to take part in medical research studies. You may withdraw from a study at any time.
- Participate or refuse to participate in recording or filming for purposes other than identification, diagnosis or treatment.
- Have access to sign language or foreign language interpreter services or other alternative communication methods which will be provided at no cost to you.
- Formulate advance medical directives or a MOLST (Medical Orders for Life Sustaining Treatment) and have them followed within the limits of the law and the organization’s capabilities. We can provide you with information that will help you complete an advance medical directive or a MOLST.
- Have your pain assessed and to be involved in decisions about managing your pain.
- Know the names and professional titles of your prescribers and caregivers.
- Be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
- Be free from restraint or seclusion, of any form, imposed by staff as a means of coercion, discipline, convenience, or retaliation. Restraint or seclusion may only be used to ensure the immediate physical safety of you, staff, or others and must be discontinued at the earliest possible time.
- Choose a person to give you emotional support (spouse, domestic partner, family member or friend) during the course of your hospitalization. This person may or may not be your surrogate decision-maker or legally authorized representative.
- Receive visitors who have full and equal visitation privileges consistent with your preferences and protection of the health and safety of patients, staff and visitors. You have the right to withdraw or deny visitation privileges at any time during your hospital stay. UM Shore Regional Health does not restrict or deny visitation privileges based on race, ethnicity, culture, language, religion, sex, age, gender identity or expression, sexual orientation, physical or mental disability or socioeconomic status.
- Know about professional and financial ties between institutions and people caring for you.
- Request that your family or representative of your choice and your own prescriber be notified of your admission to the hospital.
- Access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of protective and advocacy resources.
- The medical center will provide a list of protective and advocacy resources.
- Pastoral and other spiritual services. Chaplains are available to help you directly or contact your clergy.
- Confidential clinical and personal records.
- See your medical record within the limits of the law.
- An explanation if we restrict your visitors, mail or telephone calls.
- An explanation of hospital rules.
- An examination and explanation of your bill, regardless of how it is paid.
- You and your family members have a right to discuss ethical issues with an Ethics Committee representative.
- Have an environment that preserves dignity and promotes a positive self-image, and to be free from neglect, exploitation and verbal, mental or sexual abuse.
Voice Your Concerns
You have a right to voice your concerns about the care you receive. If you have concerns, we urge you to:
- Tell your physician, nurse or caregiver about your concern.
- If you believe further action needs to be taken, talk to the manager.
- You may also contact the Patient Advocate, 410-822-1000, ext. 5828
- You may also call the Maryland Office of Healthcare Quality at 1-877-402-8218 or The Joint Commission at 1-800-994-6610 if you feel we have not adequately responded to your concern.
**Please Note** - If a patient is adjudged incompetent under applicable State laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf. If a State court has not adjudged incompetent, any legal representative or surrogate designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.
As a patient, you are responsible for:
- Providing the medical center with complete and accurate information when required, including the following:
- Your full name, address, home telephone number
- Date of birth
- Social Security number
- Insurance carrier
- Your health and medical history
- Present condition
- Past illnesses
- Previous hospitalizations
- Herbal products
- Any other matters that pertain to your health, including perceived safety risks
- Providing the hospital or your prescriber with a copy of your advance directive and MOLST, if you have them.
- Asking questions when you do not understand information or instructions.
- Telling your prescriber if you believe you can’t follow through with your treatment plan.
- Outcomes if you do not follow the care, treatment and services plan.
- Reporting changes in your condition or symptoms, including pain, to a member of the health care team.
- Acting in a considerate and cooperative manner and respecting the rights and property of others.
- Following the rules and regulations of the health care facility.
- Keeping your scheduled outpatient appointments or cancelling them in advance if at all possible.