man smiling with word compassion at the bottom

We provide care and embrace our patients, families, team members and communities with compassion.

BEHAVIOR: We demonstrate empathy and kindness in our service to those we serve.

ACTION: We seek to understand the perspective of the patients we serve, and strive to support our team members while holding one another accountable in ways that promote a culture of compassionate care.

Our Values in Action

Hear directly from our team members how they live our values in the work that they do each day. 

Sandy and Compassion Nurse Manager Sandy Prochaska, MSN, RN, leads by example, putting compassion at the forefront of every interaction, showing patients, family members and colleagues that she truly cares.

Watch Sandy's video.

Lisa and Compassion Working in the emergency department ensure that you never experience the same day! You never know who will work in the door, but Clinical nurse coordinator, Lisa Lisle, MSN, RN, is ready! She puts compassion first when helping patients and family members during a scary situation.

Watch Lisa's video.

Fernando and Compassion Dr. Fernando De Leon is a pulmonologist, so clearly he wants his patients to breathe better! But he also wants them to have a positive interactions in the clinic, which is why he combines his medical knowledge and compassion to deliver a great patient experience.

Watch Dr. Fernando's video.

Wanda Harper-Howard Making the patient experience better. That's the goal of Wanda Harper-Howard as she and many volunteers offer compassion to everyone who walks through the doors of the University of Maryland Medical System.

Watch Harper-Howard's video.

Inieshea Marshall treats patients like they are family, using compassion to make everyone feel welcome.

Watch Inieshea's video.

As a member of the palliative care team, Samantha Parks leads with compassion to positively impact a patient's experience.

Watch Samantha's video.

As a medical assistant, Kelly Chambliss uses compassion every day to help patients feel at ease.

Watch Kelly's video.