Patient Rights and Responsibilities
As a patient, you have a right to:
- Receive considerate, respectful and compassionate care regardless of your race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or source of payment.
- Participate in the development and implementation of your plan of care.
- Information about your diagnosis, condition and treatment in terms that you can understand.
- You have the right to give written, informed consent before any non-emergency procedure begins.
- Be informed about outcomes of care, treatment and services provided, including unanticipated outcomes.
- Refuse treatment to the extent permitted by law and to be informed of the possible consequences of the refusal.
- Agree or refuse to take part in medical research studies. You may withdraw from a study at any time.
- Participate or refuse to participate in recording or filming for purposes other than identification, diagnosis or treatment.
- Have access to sign language or foreign language interpreter services, which will be provided at no cost to you.
- Formulate advance medical directives and have them followed within the limits of the law and the organization’s capabilities. We can provide you with information that will help you complete an advance medical directive. (See the Patient and Family Handbook for more directions on Advanced Directives.)
- Have your pain assessed and be involved in decisions about managing your pain.
- Know the names and professional titles of your physicians and caregivers.
- Be involved in your discharge plan. You can expect to be informed in a timely manner of plans for your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
- Be free from restraint or seclusion, of any form, imposed by staff as a means of coercion, discipline, convenience or retaliation. Restraint or seclusion may only be used to ensure the immediate physical safety of you, staff or others, and must be discontinued at the earliest possible time.
- Choose a person to give you emotional support (spouse, domestic partner, family member or friend) during your hospital stay.
- Receive visitors who have full and equal visitation privileges consistent with your preferences and protection of the health and safety of patients, staff and visitors. You have the right to withdraw or deny visitation privileges at any time during your hospital stay. UM UCH does not restrict or deny visitation privileges based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- Know about professional and financial ties between institutions and people caring for you.
- Request that your family or representative of your choice and your own physician be notified of your admission to the hospital.
- Access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of protective and advocacy resources.
- Pastoral and other spiritual services. Chaplains are available to help you directly or to contact your clergy.
- Confidential clinical and personal records.
- See your medical record within the limits of the law.
- An explanation if we restrict your visitors, mail or telephone calls.
- An explanation of hospital rules.
- An examination and explanation of your bill, regardless of how it is paid.
The UM Upper Chesapeake Health Ethics Committee can help families when difficult choices must be made, such as when life support treatments become futile. An Ethics Committee consult is an opportunity for a patient and/or family member(s) to come together with members of the health care team and members of the Ethics Committee who are schooled in ethical decision-making. The Ethics Committee will share options and patient care suggestions, but it will be you, your family and/or your surrogate who will ultimately make the decisions. To request an Ethics Committee consult, contact Guest Services at UM Upper Chesapeake Medical Center 443-643-2400 or UM Harford Memorial Hospital 443-843-5618.
Notice of Information on Privacy Practices
The hospital has a legal responsibility to protect your health information. Your rights regarding this protected information are outlined in our Notice of Information Privacy Practices, which was given to you at registration. The hospital may use and disclose this protected information to continue your treatment, to receive payment for services and for other purposes as described in the notice. If you have any questions, contact Guest Services at UM Upper Chesapeake Medical Center 443-643-2400 or UM Harford Memorial Hospital 443-843-5618.