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As a patient, you have a right to:

  • Receive considerate, respectful and compassionate care regardless of your race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or source of payment.
  • Participate in the development and implementation of your plan of care.
  • Information about your diagnosis, condition, and treatment in terms that you can understand, provided in sufficient time to facilitate your decision-making.
  • You have the right to give written informed consent before any nonemergency procedure or service provision begins. This consent includes the composition of your treatment team.
  • Be informed about outcomes of care, treatment and services provided, including unanticipated outcomes.
  • Refuse treatment to the extent permitted by law and to be informed of the possible consequences of the refusal.
  • Agree or refuse to take part in medical research studies. You may withdraw from a study at any time.
  • Participate or refuse to participate in recording or filming for purposes other than identification, diagnosis or treatment.
  • Have access to sign language or foreign language interpreter services or other alternate communication methods, which will be provided at no cost to you.
  • Formulate advance medical directives and have them followed within the limits of the law and the organization’s capabilities. We can provide you with information that will help you complete an advance medical directive.
  • Have your pain assessed and to be involved in decisions about managing your pain.
  • Know the names and professional titles of your physicians and caregivers.
  • Be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • Be free from restraint or seclusion, of any form, imposed by staff as a means of coercion, discipline, convenience, or retaliation. Restraint or seclusion may only be used to ensure the immediate physical safety of you, staff, or others and must be discontinued at the earliest possible time.
  • Choose a person to give you emotional support (spouse, domestic partner,family member or friend) during the course of your hospitalization.
  • Receive visitors who have full and equal visitation privileges consistent with your preferences and protection of the health and safety of patients, staff and visitors. You have the right to withdraw or deny visitation privileges at any time during your hospital stay. UM Rehab & Ortho does not restrict or deny visitation privileges based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Receive pastoral and other spiritual services. Please let us know if you would like us to contact your clergy.
  • Know about professional and financial ties between institutions and people caring for you.
  • Request that your family or representative of your choice and your own physician be notified of your admission to the hospital.
  • Access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of protective and advocacy resources.
  • Receive care in a safe setting free from any form of abuse, financial or other exploitation, retaliation, humiliation, harassment and neglect.
  • Receive access or referral to: legal entities (for appropriate representation); self-help support services; and advocacy support services.
  • Confidential clinical and personal records.
  • See your medical record within the limits of the law.
  • Information that is used for reporting or billing according to confidentiality guidelines that recognize applicable regulatory requirements such as the Health Insurance Portability and Accountability Act (HIPAA).
  • An explanation if we restrict your visitors, mail, or telephone calls.
  • An explanation of hospital rules.
  • An examination and explanation of your bill, regardless of how it is paid.

You and your family members have a right to discuss ethical issues with an Ethics Committee representative.

  • Call 410-448-6790 and ask for the hospital Ethics Committee.

You have a right to voice your concerns about the care you receive. If you have concerns, we urge you to:

  • Tell your physician, nurse or caregiver about your concern. 
  • Expect a timely response from the hospital to your complaint or grievance. Most responses will occur within 7 days. If we need more than 7 days to investigate, you will be informed and provided with a specific date by which you can expect to receive a written response.
  • If you believe further action needs to be taken, talk to the manager.
  • You may also contact the UM Rehab & Ortho Concern Hotline at 410-448-7171 or the Quality Department at 410-448-6733.

We appreciate the opportunity to resolve your concerns through the avenues listed above. If you have not had resolution to your concerns, you may contact the Maryland Office of Health Care Quality at 410-402-8016, 7120 Samuel Morse Drive, Second Floor, Columbia, MD 21046; or using the “Report a Patient Safety Event” link in the Action Center or by Fax to 630-792-5636 or by mail to the Office of Quality & Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

To view our list of Patient Responsibilities, click here.