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At the University of Maryland Rehabilitation & Orthopaedic Institute, we partner with our patients and families to give them a voice in our understanding of the patient experience and the design, development and implementation of how care is delivered. In order to fulfill our mission to provide Safe, Effective, Patient Centered, Timely, Efficient and Equitable Care.

What is the Patient & Family Advisory Council (PFAC)

  • PFAC is a partnership between patients and their families with members of the healthcare team to provide guidance on how to improve the patient and family experience, quality of care and patient safety.
  • We advise the leaders of the hospital about issues which are important to the patients and families who use this hospital.

What PFAC Can Do for the Hospital

  • Provide input on policies, programs and projects
  • Help develop or review informational materials for patients and their families
  • Recommend changes and define action plans for hospital initiatives
  • Provide representation and collaborate with hospital committees

What PFAC Can Do for Families

Through their unique perspectives, members will:

  • Give input on issues that impact the quality and delivery of care, ensuring that the next patient or family member's experience is the best it can possibly be
  • Speak up for patients and families by ensuring their views are taken into account when plans are developed
  • Serve as a link between the hospital and the community of patients and their families.

Who Can Join

We welcome individuals who are:

  • Former patients who have received UM Rehab's care
  • Closely involved family member of former patients

What Is In It for You

  • Use personal experiences to make a difference and give back to your community
  • Have a venue to express your opinions, thoughts and suggestions
  • Generate new ideas and participate in future planning
  • Gain better understanding of the healthcare system

Qualifications

Advisors are asked to:

  • Serve a one year term
  • Commit to one evening a month for meetings
  • Be able to listen to differing opinions and share their point of view
  • Be positive and supportive of the mission of the hospital
  • Be able to work productively and collaboratively within a group

I am Interested, What is the Next Step?

We invite you to complete the application form.

If you need additional information, please contact:

Patient Experience Department
410-448-6701
PatientExperienceUMRehab@umm.edu

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