Communication with Patients and Families - ACGME Competencies

Instruction in Communication with Patients and Families may include settings such as clinical teaching;  case-based teaching, role modeling; and interactive workshops or seminars using role playing, when aspects of these types of communications can be more easily discussed.

Here are a number of other resources that may also be useful to you in the development and implementation of program's approach to competency and outcomes assessment and improvement. The information contained in these approaches reflects those undertaken by your UMMC's colleagues, as well as others in your profession to develop and implement the Interpersonal Skills and Communication competency within their program or institution.

UMMC Pediatrics Department developed a 360 degree evaluation tool for assessment of Interpersonal Skills and Communication. These tools may be modified for use by your program.

The Institute for Healthcare for Improvement has various resources available to improve communications. The SBAR (Situation-Background-Assessment-Recommendation) technique provides a framework for communication between members of the health care team about a patient's condition. SBAR is an easy-to-remember, concrete mechanism useful for framing any conversation, especially critical ones, requiring a clinician’s immediate attention and action. It allows for an easy and focused way to set expectations for what will be communicated and how between members of the team, which is essential for developing teamwork and fostering a culture of patient safety. More information on this article is found at their website by clicking here.

The Bayer Institute seeks to improve the communication between clinician and patient through  three major activities: education, research and advocacy.Other information about their mission and work is found at

The End of Life/Palliative Care Research Center (EPERC) is a centralized comprehensive resource for hospice and palliative physician educators. To access Palliative Care Fast Facts and Concepts originally published by the EPERC, click here.

The Kenneth B. Schwartz Center supports and advances compassionate health care.  More information about the Schwartz Center at its resources can be found at

Macy Initiative in Health Care Communication is an initiate to develop a state of the art , innovative, comprehensive communication skills curriculum grounded in a set of core competencies that should be mastered by every graduated physician.  More information about the faculty development and other activities is found at

Resources from the American Board of Internal Medicine are found at