TigerConnect

TigerConnect is the communication and on-call scheduling platform for the enterprise.

Getting Started

Step 1: Download the app “TigerConnect” from your App Store (Apple) or Google Play (Android)

Step 2: Install TigerConnect

iOS – Tap Get, then Install (You may have to enter your Apple ID Password.)
Android – Tap TigerConnect Secure Messenger App, then Install, then Accept

Step 3: Log in with your UMMS Email username and password or your EPICusername@umm.edu and EPIC Password.

Example: jxsmith@umm.edu – This is the same as your Doc Halo login. If you have any problems, please call the Helpdesk at 410-328-4357 for assistance.

Download one of the quick start guides below:

Stay in contact with your practice
Communicate quickly with medical staff who request consults
Send or receive pictures of a patient's condition (wound, rash, EKG, x-ray) to help inform your decision making
Communicate with the medical staff, nurses pharmacists, and care managers on the floor

Do not place orders through secure texting
Do not text non-urgent issues in the middle of the night
Do not contact the attending out of convenience when someone else should be contacted first (such as a resident or fellow)
Do not presume who the contact person is prior to checking notes or the call schedule
Do not push a text through about patient care if the provider states they are "off" within the app
Do not text for personal reasons because your personal doctor is available on secure texting
You don’t always need to reply to a message. In clinical situations, it is important to close the loop, letting the sender know you have read their message (e.g., responding to a critical lab value sent by lab or nursing). However, when a message is an “FYI” (for your information), the sender will know you have read it within Tiger Connect.

Reliable and Secure Texting (encrypted and HITRUST certified)
Ability to attach photos, videos and file attachments
Know when a message is sent, delivered and read
TigerConnect Teams streamline care team collaboration and are made up of Roles, Individuals or both
Enhanced scheduling integration allowing on-call scheduling and care team collaboration in one platform
Continuity of care through automated role-assumption and conversation history to ensure seamless shift handoff
Communication can be tailored with team, broadcast and priority messaging
Click to call in-application voice communication with phone number masking
Intuitive smartphone app for both IOS and Android, along with a web portal and desktop application

Keep your messages at shift change.
No longer receive messages from previous shifts in the role you take over.
If these are features you are interested in for the role(s) that you cover, please discuss with your service or department lead.

If you need help, please contact the Helpdesk:

You may call the Helpdesk at 410-328-4357.
If you would like access to TigerConnect, please use the Helpdesk portal for access requests. (You will need to be on the UMMS network to access this link.)