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At the University of Maryland Rehabilitation & Orthopaedic Institute, we know that to fulfill our mission to provide innovative, high-quality and cost-effective care, and ensure patient safety, we must understand the experiences of our patients and their families.

That's why we're seeking volunteers from our community to apply for membership on the Patient and Family Advisory Council (PFAC), a collaborative partnership of our patients, families and members of the healthcare team.

What PFAC Does

At our monthly meetings, we'll discuss what works and what doesn't, what we do well and where we could use some improvement. The goal is to provide guidance on how to improve the patient and family experience through policy and programs as well as advance professional development and delivery of care.

Our patients' and families' unique experiences and perspectives will help ensure that the medical journeys of future patients or family members are easier.

We believe in treating people with respect and dignity. Through PFAC, we wish to:

  • Foster the philosophy of patient- and family-centered care
  • Nurture the partnership among health care professionals, patients and families
  • Provide a structure for ongoing monitoring and enhancement of our programs
  • Recommend changes and define action plans
  • Monitor the impact of changes in order to improve the health care experience for everyone

Who are our Advisors

We're looking for community-oriented individuals who can work collaboratively with staff and other volunteers on a range of issues. Members must be:

  • Patients who have received care at UM Rehab
  • Closely involved family members of our patients

Participant must complete an application and interview process, and be willing to fulfill our terms of services and have the qualities we are looking for.

Terms of Service

  • Serve a term of 2 years
  • Commit to one evening meeting a month
  • Actively participate in monthly council meetings
  • Work to create governance for the PFAC and develop bylaws
  • Complete the volunteer orientation process
  • Uphold UM Rehab Mission, Vision and Values

Qualifications

  • Be able to listen to differing opinions and share different points of view
  • Positive and supportive of the mission of the hospital
  • Be able to communicate clearly and comfortable speaking in a group with candor
  • Be able to take the initiative
  • Be able to work productively and collaboratively within a group

Why Become and Advisor?

  • Gain a better understanding of the healthcare system
  • Use personal experiences to make a difference
  • Have a venue to express opinions, thoughts and desires
  • Make a positive impact and give back to your community
  • Enhance the hospital experience
  • Share personal stories
  • Identify community needs
  • Generate new ideas
  • Participate in future planning