At the University of Maryland Rehabilitation & Orthopaedic Institute, we partner with our patients and families to give them a voice in our understanding of the patient experience and the design, development and implementation of how care is delivered. In order to fulfill our mission to provide Safe, Effective, Patient Centered, Timely, Efficient and Equitable Care.
What is the Patient & Family Advisory Council (PFAC)
PFAC is a partnership between patients and their families with members of the healthcare team to provide guidance on how to improve the patient and family experience, quality of care and patient safety.
We advise the leaders of the hospital about issues which are important to the patients and families who use this hospital.
What PFAC Can Do for the Hospital
Provide input on policies, programs and projects
Help develop or review informational materials for patients and their families
Recommend changes and define action plans for hospital initiatives
Provide representation and collaborate with hospital committees
What PFAC Can Do for Families
Through their unique perspectives, members will:
Give input on issues that impact the quality and delivery of care, ensuring that the next patient or family member's experience is the best it can possibly be
Speak up for patients and families by ensuring their views are taken into account when plans are developed
Serve as a link between the hospital and the community of patients and their families.
Who Can Join
We welcome individuals who are:
Former patients who have received UM Rehab's care
Closely involved family member of former patients
What Is In It for You
Use personal experiences to make a difference and give back to your community
Have a venue to express your opinions, thoughts and suggestions
Generate new ideas and participate in future planning
Gain better understanding of the healthcare system
Advisors are asked to:
Serve a one year term
Commit to one evening a month for meetings
Be able to listen to differing opinions and share their point of view
Be positive and supportive of the mission of the hospital
Be able to work productively and collaboratively within a group