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UM Charles Regional Medical Center's mission is to provide excellent care to each patient in a safe, caring and family-centered environment. If you have concerns about patient care or safety in the hospital, please contact Joy Homan, Patient Safety Officer, at 301-609-4967 to discuss those concerns.

The Joint Commission will conduct unannounced accreditation surveys of UM Charles Regional Medical Center. The purpose of these surveys is to evaluate the organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded to the organization.

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.

If, after working with UM Charles Regional's Performance Improvement Department, you feel your care and safety issues have not been resolved, you may contact the Joint Commission online using Report a Patient Safety Event.

You can also reach the office by

  • Fax: 620-792-5636
  • Mail:
    • Joint Commission Office of Quality and Patient Safety
       One Renaissance Blvd.
      Oakbrook Terrace, Illinois 60181

This notice is posted in accordance with the Joint Commission's requirements.