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Your Rights as a Patient at UM CRMC

Patients at UM Charles Regional Medical Center have the right to:

  • Reasonable access to care, treatment and services within the Medical Center’s capacity, its stated mission and the laws and regulations of the State of Maryland.
  • Receive equal treatment at all times and under all circumstances, regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, veteran status, family responsibilities, disability, infectious disease, political affiliation, socioeconomic status or place of residence or business.
  • Receive respect for cultural, psychosocial, spiritual and personal values, beliefs and preferences. Pastoral and other spiritual services are available upon request. In view of this, patients are encouraged to exercise cultural and spiritual beliefs that do not interfere with the well-being of others or the planned course of their medical therapy.
  • Receive considerate and respectful care, support for personal dignity and privacy in a clean and safe environment.
  • Receive care that optimizes the comfort and dignity of the dying patient, as appropriate, by treatment of symptoms as desired by him/her or his/her family, effective pain management, and assessment of his/her and his/her family’s psychosocial needs, and coping mechanisms and support needs during the grieving process.
  • Accept or refuse medical care and treatment to the extent permitted by law and to be informed of the medical consequences of any refusal.
  • Formulate advance directives or MOLST concerning treatment or designating a surrogate decision maker and to have the hospital honor the intent of that directive to the extent permitted by law and hospital policy.
  • Receive complete and current information concerning diagnosis, treatment and prognosis in terms they can be reasonably expected to understand and which is necessary to enable them to participate in treatment decisions. This includes the right to be informed of their health status and to be involved in the development and implementation of the plan of care.
  • Receive care committed to the prevention and management of pain.
  • Participate in the consideration of ethical issues that arise in their care (participation may include the patient, patient’s designated representative and/or family, as appropriate).
  • Know by name the physicians, nurses and other staff members responsible for his/her care.
  • Consent or decline to participate in research studies and experimental treatment, have those studies fully explained and know that refusal to participate will not compromise access to any other services.
  • Expect full consideration of their privacy and confidentiality in care discussions, consultations, examinations and treatments.
  • Receive confidentiality concerning communications and medical records regarding care consistent with Maryland state law. Access, request amendment to and receive an accounting of disclosures regarding his/her health information. The patient or the patient’s legal representative has a right to review the patient’s medical record.
  • Identify a family member, friend or other individual to be present with them for emotional support during the course of their stay (they may give or withdraw consent for such visitors at any time), unless the individual’s presence infringes on others’ rights, safety or is medically or therapeutically contraindicated. Visitation privileges shall not be restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Request that their physician, family or others, as they designate, be notified of their admission to the hospital.
  • Receive protection from real or perceived abuse, neglect, harassment or exploitation from anyone, including staff, students, volunteers, other patients, visitors or family members.
  • Remain free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
  • Receive notification in a timely fashion when there is an error involving care.
  • Access protective and advocacy services. A list of services will be provided upon request.
  • Expect reasonable continuity of care, be informed of available and realistic care options when hospital care is no longer appropriate and be able to participate in development of the discharge plan.
  • Receive and examine an explanation of the bill for services rendered at the Medical Center.
  • Request and be informed of business relationships among the System, Medical Center, educational institution, other health care providers, payors or networks that may influence the patient’s treatment and care.
  • Receive information of organizational policies and procedures applicable to patient conduct.
  • Receive information, upon admission, about the policy of the Medical Center with regard to resolving disputes, grievances, conflicts and patient complaints about the quality of care. Please contact our Performance Improvement Department staff directly at 301-609-4310 to report complaints.

    • In addition, complaints can be reported to the following agencies:

Joint Commission Public Notice
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610
Fax: 630-792-5636

Centers for Medicare and Medicaid Services
7500 Security Boulevard
Baltimore, MD 21244
Phone: (410) 786-3000

Maryland Department of Health
Office of Health Care Quality
7120 Samuel Morse Drive, 2nd Floor
Columbia, MD 21046
Phone: (410) 402-8015

Your Responsibilities as a Patient at UM CRMC

Patients at UM Charles Regional Medical Center have the responsibility to:

  • Provide, to the best of their knowledge, accurate and complete information relating to their health status or care, including:
    • Full name, address, telephone number
      Date of birth
      Social Security number
      Insurance carrier
      Employer
      Health and medical history
      Present condition
      Past illnesses
      Previous hospital stays
      Medicines
      Vitamins
      Herbal products
      Any other matters that pertain to the patient's health, including perceived safety risks
  • Provide the hospital with a copy of their advance directive, if one exists.
  • Report whether they clearly comprehend the treatment course or care decisions and what is expected of them. Ask questions when uncertain, confused or desire more information.
  • Be involved in the development of a pain management plan and update caregivers regularly on the effectiveness of the plan.
  • Maintain accountability for own actions if they do not follow instructions or refuse treatment.
  • Assure that health care financial obligations are fulfilled promptly.
  • Follow instructions, policies, rules and regulations in place to support quality care for patients and a safe environment for all individuals in the hospital.
  • Consider the rights of other patients and the Medical Center staff, and respect the property of other persons and of the Medical Center.
  • Refrain from any actions that could be perceived as sexual, racial, verbal or physical harassment.

Patient Privacy

UM Charles Regional Medical Center is following federal guidelines that help protect patient’s health information by limiting the amount of information provided to the public without patient authorization. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that is designed to ensure the portability of health insurance for individuals from one job to another and protect patient health information. Protected health information is any health information that can be used to identify a patient and relates to health-care services provided to the patient or the payment of those services. It includes all medical records and other information, which identifies the patient, such as demographic, medical and financial—in any form—electronic, paper or spoken.

You will receive a copy of the notice outlining HIPAA Privacy when you reach your point of service area. Each patient at UM Charles Regional Medical Center will be given an option of whether to be included in the hospital directory. No information—even that the patient is in the hospital—will be released—even to family and friends—if the patient objects. For patients who agree to be listed in the directory, UM Charles Regional Medical Center will release only limited information without specific authorization.