Accommodations Food and Special Services

Inpatient Accommodations

Nurse Call System
A nurse call system is located on each bed. Press the button if you need assistance and a staff member will respond as quickly as possible.

Patient Bed
Your nurse will explain the use of the electronically operated controls. Please ask your nurse for assistance at any time to get in or out of your bed. Remember that dizziness or impaired balance often affect many patients; it is recommended that caution be exercised, consistent with the responsibility each patient has for his/her own personal safety.

Telephone
Telephones are provided in each room. Patients may receive calls in their rooms from 7:00 am to 9:00 pm. Local calls may be made at any time from the room by dialing 9 and then the number. To place a long distance call, dial the hospital operator by dialing “0.” Long distance calls may not be charged to your room. You may make a credit card or collect call, or charge a long distance call back to your home number.

Television
In-room television is provided free of charge. Please be considerate of other patients by playing the television softly and turning off your set at a reasonable hour.

Food Service

In-Room Patient Meals
A representative from Nutritional Services will visit you each morning to determine your menu choices for your meals. A selection of foods as part of a wholesome, nourishing and well-balanced meal will be offered. We will make every effort to provide nutritious meals that are prepared according to your physician’s orders. Breakfast service begins at 6:30 am, lunch service begins at 11 am, and dinner service begins at 4:00 pm.

If you have difficulty making menu selections, a member of the Dietary Department will be happy to help you. Call Extension 4330 for assistance. If you are on a special diet prescribed by your doctor, you will receive menus tailored to your specific needs.

If a family member or friend wants to eat in your room with you, the person may go to the cafeteria, buy a meal there and take it back to your room. If the person does not want to go to the cafeteria, a guest meal tray can be delivered to your room. Details and costs will be provided by the nutritional services representative. Occasionally your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test.

Cafeteria
The cafeteria is open daily from 6:00 a.m. until 6:30 p.m. and is on the ground floor of the hospital.

Vending Machines
Snacks and beverages are available from vending machines located on the ground floor outside the cafeteria and in the Emergency Department waiting area. They are available 24 hours a day.

Special Services

Chapel and Clergy
Visitors of all faiths are welcome to visit our on-site chapel for prayer or meditation. Volunteer chaplains are available on a daily basis through our Pastoral Care Program. If you would like a member of the clergy to visit you, please ask your nurse to make arrangements for you. In addition, your personal clergy is welcome to visit you.

Flowers and Mail
Flowers and gifts are delivered to you as they are received. Flowers and gifts for patients in the Intensive and Coronary Care Units are held at the nurse’s station and given to the patient’s family. Mail is delivered to your room once a day, Monday through Friday. After your discharge we will forward any mail we receive to the address provided during registration.

ATM
For your convenience, an automated teller machine is located in the lobby.

Gift Shop
There is a gift shop located on the 1st floor of the medical center that provides basic toiletries, patient gifts, cards, and snacks.

Going Home / Leaving the Hospital

UM CRMC strives to have a majority of our patients, whether going home or to another setting, discharged by 11:00 am the day of departure. Your physician will determine when you are to be discharged from the hospital. We will help prepare you and your family for discharge the day before you are to leave. We will work closely with your physician to determine your discharge needs. To make this process as smooth as possible, please arrange to have someone available to take you home at the approximate time of your discharge. This will allow them to make the necessary arrangements to be here. Before you leave your room, please check the drawers and closets to ensure none of your belongings are left behind. When you are ready to leave, hospital staff will escort you to the main lobby and assist you in getting into your vehicle.

There are occasions when patients need additional treatment or care after they are discharged from the hospital. To meet the special needs of these patients our Case Management Department can advise you on home health care options or obtaining home medical equipment.

At UM Charles Regional Medical Center, our goal is for your needs to be met—100%! If you have a question, concern or complaint, please ask for a department manager. You may also voice your concerns or compliments by calling our Quality Management Department at 301-609-4310, or by writing to:

Quality Management Department
UM Charles Regional Medical Center
P O Box 1070; La Plata, MD 20646-1070