In response to the coronavirus, University of Maryland Medical System has made adjustments to many of our policies in order to safeguard the health of patients, visitors, staff and our communities.

We understand that there may be many questions surrounding these changes. Please see these frequently asked questions for information or clarification.

Patient Appointment FAQs

While many of our providers are available for telemedicine visits, we are offering in-person appointments and procedures as appropriate.

Do I need to wear a mask when inside an UMMS facility?

Yes. Our universal masking policy requires every person within a UMMS facility – staff, patients, visitors and vendors – to wear a face mask at all times, regardless of where you are in the building.

If you already have a mask, please bring yours.

Can I bring my children to appointments?

No. Children under the age of 18 (unless they are the parent of a child) are not permitted to visit the hospital, emergency department or outpatient centers while this Temporary Visitor Policy is in effect.

What should I do if I have cold or flu symptoms and have an appointment at an UMMS hospital?

If you are exhibiting any signs of cold or flu-like symptoms, like a cough or runny nose, you should reschedule your appointment for the health and safety of those around you. If you feel like your symptoms require an appointment, please call in advance to discuss with your doctor's office.

Visitor Policy FAQs

How can I communicate about or with my loved one who is in the hospital?

Our care teams are committed to ensuring that you are updated regularly on the status of your loved one.

We understand staying in touch is important. We encourage you to stay in touch directly via phone, laptops and tablets, when possible.

How long will these changes in the visiting policy be in effect?

Because this is a rapidly changing situation, we cannot predict how long this policy will remain in place. We will maintain them as long as necessary to protect our patients, visitors and staff.

I'm scheduled to attend a class at an UMMS hospital. Will it be canceled?

To prevent the spread of COVID-19 we have decided to cancel all in-person UMMS events and programs, including classes, until further notice.

I visit an UMMS hospital for events outside of my health care, e.g. dining and chapel. Can I still continue these activities?

For your health and safety as well as the safety for our patients and staff, we are not allowing non-health care related activities to be conducted in the facility at this time.

I've recently visited an UMMS hospital. How do I know if I've been exposed to COVID-19?

We are taking the needed and recommended steps from our local, state and national partners like the Centers for Disease Control and Prevention to keep our patients, visitors and staff safe.

The best thing you can do to protect yourself is to frequently wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer. Avoid touching your face and follow all the recommended virus prevention measures.

Volunteer FAQs

How can I help?

Please see our information on different ways you can help.

Is UMMS in need of volunteers?

The role of volunteers is an important part of the service and care we provide to our patients. This need is greater than ever as we face the COVID-19 pandemic together. If you are not already a volunteer, please contact your local hospital to inquire about new opportunities for volunteers at this time.

Am I able to volunteer?

Volunteers will be asked to participate in a screening process before entering the hospital. If you meet any of the following criteria, you will be temporarily prohibited from volunteering at any University of Maryland Medical System hospital during the duration of the COVID-19 pandemic and until further notice.

The following individuals may not serve as volunteers:

  • Individuals with signs and symptoms of acute upper respiratory infection, those infected with COVID-19, or those for whom COVID-19 test results are pending
  • Individuals who have come in contact with an individual infected with COVID-19
  • Individuals 70 years or older or with immunosuppressive or other underlying conditions
  • Pregnant women
  • Children under the age of 18