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When you or a family member returns home from the hospital after discharge, you might have questions about your follow-up care or the medicines your doctor prescribed.

A day or two after you return from an inpatient or Emergency Services visit, you will receive a phone call from us, checking in to see how you are doing. University of Maryland Capital Region Health and Connect by National Research Corporation coordinate the calls, which are designed to prevent hospital re-admissions and improve the patient experience.

Calls last about two minutes. If patients have health questions, don’t feel well, do not have their medicine or ask to talk with a nurse, they get a return call. The nurse can:

  • Answer questions
  • Provide assistance with getting medicines
  • Connect the patient with community organizations for help

Patients who answer the calls tell us they like the opportunity to talk to a nurse instead of coming back to the hospital or Emergency Department with questions.